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- Who Are We? WeldingEquipments is your trusted online superstore for all welding and industrial supply needs. Discover more about our commitment to quality and service here.
Ordering and Payment:
- How Can I Place an Order? You can easily place an order through our user-friendly website or by speaking with one of our customer service representatives over the phone.
- What Payment Methods Do You Accept? We accept Visa, MasterCard, Discover, American Express, and PayPal for online transactions. For phone orders, we require U.S.-billed credit cards. International customers can use PayPal for their online purchases.
- Can I Cancel My Order? Orders can be canceled if done promptly. Please contact us immediately. Once processed and shipped, orders cannot be canceled.
Shipping and Delivery:
- Do You Ship Internationally? Yes, we ship worldwide. However, please be aware of customs charges and fees specific to your country. Detailed information is available in our Shipping Policy.
- How Long Will It Take to Receive My Order? For orders within the continental U.S., expect delivery within 7-12 business days via standard ground shipment. International orders vary due to customs and may take up to 30 days.
Returns and Support:
- What Is Your Return Policy? Our return policy allows for returns within 30 days of delivery, provided items are in original packaging, unused, undamaged, and in saleable condition. Find complete details in our [Returns Policy](link to returns policy page).
- Do You Provide Technical Support? Certainly! Our knowledgeable support team is available to assist you with any technical queries. Contact us via email or phone for expert guidance.
- What Should I Do If I Receive a Damaged Product? If you receive a damaged product, please contact our customer support team immediately. We apologize for any inconvenience caused and will assist you promptly. We may require photos of the damaged item and its packaging for our records. We will arrange for a replacement or refund as per our Returns Policy. Your satisfaction is our priority, and we aim to resolve any issues swiftly.
- Can I Place an Order by Telephone? You may place an order by telephone with a customer service representative.
- What if I Never Received an Email Confirmation? Please also check your spam or junk folder for any email communication from WeldingEquipments.
- What Items Cannot Be Returned? No returns are accepted for gas cylinders, electronic repair parts, or welding machines.